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Excellent

4.9

★

Based on 116 reviews from

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Abby Crockett

★★★★★

GSU did a phenomenal job removing an existing concrete sidewalk for us. They graded our walkway, put down clay pavers instead of concrete, and added some built-in lighting. We love the finished work. They were professional and easy to work with. The people who did the work on site were courteous, very hard working, and they were very respectful of our neighbors (which was important since our project was right up to our property line). They also went the extra mile to leave our yard as they found it. We’d highly recommend GSU for all your hardscaping needs!

C Vile

★☆☆☆☆

EDITED 3 December 2024: I posted this review in response to a billing request for a review (1 Nov 24) generated by the parent company of my Williamsburg branch. I have since posted my updated review to the Williamsburg location. The shoddy work was carried out by a different branch but the corporate structure seems to cover multiple locations and the problem stems from a management and leadership issue, not just lack of properly overseeing the work.If I could give a half star or less I would. I hired Green Side Up when I bought our house from the previous owner because we were putting renters in it initially and I wanted to keep the same beautiful lawn that my predecessor had maintained. Unfortunately, somewhere in the time where I had renters in for a year and a half, and we lived out of the country, Green Side Up stopped providing the same level of lawn care. When I asked periodically for feedback from my property management company and GSU, no one told me about the state of the lawn. Imagine my shock and dismay when I returned to see it for myself. Zero weeding or pruning had been done. It was Overgrown, disheveled , and embarrassing. Several emails to GSU went answered. I hired someone else to clean up the back yard. Finally, I threatened to fire GSU immediately, despite having 6 months remaining on a year-long contract (that I had asked to discuss before renewing the year before; of course that request also went unanswered). Since my threat to fire them, I have seen a marked improvement. Apparently GSU has hired new managers to oversee the Crews work. The new manager promised to make it right and do the work to get it back to the state that it should’ve been kept in all along, stating that I had already paid for the work. However, there has been zero discussion about reducing my bill in anyway - A common practice for my inconvenience and the extra time and effort that I had to put in to fight get my lawn to the state that it I am paying for. The fact that I pay over $400 a month and they blatantly didn’t do the work that they were paid to do over the course of at least a year, I would expect a good faith refund of at least one month’s payment. Two weeks ago, I met with the vice president and told him that. He declined. He asked for a few more months to see if they could renew my faith in them as a company. This morning, I got my latest bill which is the same as always. As a result, I am posting this review and have every intention of firing them immediately. Customer satisfaction is easily won and easily lost. You had a chance to correct what you admitted was your fault, but rather than return a small refund to me, the company solution was to say that the crew who did the work at my house didn’t get their annual bonuses. I view this as the management failure not necessarily solely a problem with the workmen. Take your business elsewhere. I intend to.

Joseph Woolf

★★★★★

We have been using Green Side Up services for a couple of years now and we have had nothing but INCREDIBLE service. They take extremely good care of our lawn, always on time, great communication, and the quality of the staff is above and beyond!

Jonathan Ciccone

★★★★★

We found Green Side Up Landscaping through a Google search and were impressed by their reviews on Google and Yelp. After scheduling an initial estimate, Bill came to our home and walked us through a thoughtful design that prioritized a large play area for our kids. He provided a detailed plan for maintaining the landscape and suggested valuable additions, like proper drainage and erosion mitigation around our foundation.Bill's estimate was cost-effective compared to other companies we consulted, and work began just a week after we put down our deposit. His team promptly and safely removed five large trees from our property and ground the stumps and roots for complete removal. They also installed irrigation for our half-acre lot and seeded the area to ensure grass growth, even in the semi-shaded spots.The entire project was incredibly fast, budget-friendly, and exactly what we envisioned. Communication from Green Side Up was consistent, keeping us informed throughout the process. They even accommodated a couple of additional side projects I requested on the spot and provided estimates for that extra work without hesitation.Overall, I was extremely impressed with the Green Side Up team and highly recommend them to anyone in the Richmond area looking for landscaping services!

C Vile

★☆☆☆☆

If I could give a half star or less I would. I hired Green Side Up when I bought our house from the previous owner because we were putting renters in it initially and I wanted to keep the same beautiful lawn that my predecessor had maintained. Unfortunately, somewhere in the time where I had renters in for a year and a half, and we lived out of the country, Green Side Up stopped providing the same level of lawn care. When I asked periodically for feedback from my property management company and GSU, no one told me about the state of the lawn. Imagine my shock and dismay when I returned to see it for myself. Zero weeding or pruning had been done. It was Overgrown, disheveled , and embarrassing. Several emails to GSU went answered. I hired someone else to clean up the back yard. Finally, I threatened to fire GSU immediately, despite having 6 months remaining on a year-long contract (that I had asked to discuss before renewing the year before; of course that request also went unanswered). Since my threat to fire them, I have seen a marked improvement. Apparently GSU has hired new managers to oversee the Crews work. The new manager promised to make it right and do the work to get it back to the state that it should’ve been kept in all along, stating that I had already paid for the work. However, there has been zero discussion about reducing my bill in anyway - A common practice for my inconvenience and the extra time and effort that I had to put in to fight get my lawn to the state that it I am paying for. The fact that I pay over $400 a month and they blatantly didn’t do the work that they were paid to do over the course of at least a year, I would expect a good faith refund of at least one month’s payment. Two weeks ago, I met with the vice president and told him that. He declined. He asked for a few more months to see if they could renew my faith in them as a company. This morning, I got my latest bill which is the same as always. As a result, I am posting this review and have every intention of firing them immediately. Customer satisfaction is easily won and easily lost. You had a chance to correct what you admitted was your fault, but rather than return a small refund to me, the company solution was to say that the crew who did the work at my house didn’t get their annual bonuses. I view this as the management failure not necessarily solely a problem with the workmen. Take your business elsewhere. I intend to.

Kyle Clements

★★★★★

GSU was quick to respond when requested a bid and quick to schedule work. The crew was amazing! They were polite, kept us informed, and did a great job installing the cobblestone edging on driveway. Thanks, Craig.

Frank Snyder

★★★★★

Ivan and his team are simply outstanding - on time, work completed in a timely and professional manner, outstanding result.I highly recommend GSU for any landscaping needs. 5 STARS

Kay Hollandsworth

★★★★★

Very happy with our custom update add-on garden project. Good communication, and I got to choose my plants at the suppliers landscape yard. On time, professional, well done!

andy frank

★★★★★

1. Consistent - They show up the same time/every week. I don't have to wonder my landscaping team is.2. Communication - Incredible communication. Almost too much communication but we appreciate it.3. Quality work - They do a great job, every time. We ask them to do special projects and they knock them out.

Michael May

★★★★★

We worked with Bill and his team on a lawn renovation project that included treating existing weeds, installing irrigation, and laying sod. Bill was responsive throughout the process and he and his team did did an excellent job. We're very happy with how the yard looks now and would recommend Green Side Up Landscaping for anyone in the Richmond area.

William Welch

★★★★★

Green Side Up has been a great company to work with! Our yard looks great, they communicate well with us and their staff is friendly and professional. Our yard looks great!

Laura Sutherland

★★★★★

GSU did amazing work on my driveway. The team worked well into the evening to complete the project. I was very impressed by their communication and attention to detail. We will definitely use GSU again for future projects.

JeremyandAlicia Wendel

★★★★★

When we moved into our house, the yard had not been maintained for quite some time. In the front of our house, there were nandina that had spread like wildfire. There was a tree stump that had been to about 3-4 feet from the ground and branches had started growing from it. There was another tree that look like it came from a sapling and let grow as it pleased. I took out some holly bushes, but it still needed a lot of work. We hired GSU, they came out, removed everything, planted some plants, and laid sod. It looked amazing!!When they were grinding the stumps, they accidentally hit the cover to our water meter. However, this was not their fault because whoever marked the utilities did not mark the water meter. They even called the utility company, or whoever gives the ok to grind stumps/dig/etc, and they said everything had been marked and they could proceed. The city came out to replace the water meter cover and I guess they had to dig up whatever was around the water meter and install a new one. When doing this, they did not care what it looked like before or after. They dug up our new sod, placed the new water meter cover, then threw dirt around it. I sent GSU a message with pictures and they came out the next day to fix it. They didn't charge me anything additional. Because of their customer service and quality of work, they have a lifelong customer. I highly recommend using GSU for all your landscape needs.

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